FAQ

HOW MUCH IS SHIPPING?

We offer free worldwide tracked shipping to almost everywhere around the world! 

After a short processing period of 1-5 days, a tracking number is provided by email.

Although rare, sometimes processing and shipping periods can be extended. If you do not receive your item within 8 weeks, please contact us at info@mypaperclouds.com to reship or fully refund your order. 

 

HOW LONG DOES SHIPPING TAKE?

USA / Canada : 7-21 days

EUROPE/ OCEANIA/ SOUTH-EAST ASIA : 9-21 days

REST OF WORLD: 14-35 days

 

WHAT IS YOUR RETURN POLICY?

Although rare, if your order does not get to you by 8 weeks, you qualify for a reship or full refund. Please contact us at info@mypaperclouds.com for information about returns. 

 

HAS MY ORDER BEEN SHIPPED?

Once your order has been shipped, you will receive an email.

 

For any further questions please email us at info@mypaperclouds.com